PERSONAL LISTENING PROFILE

Overview

The Personal Listening Profile is a learning tool that helps individuals to identify and understand which of the five listening approaches they use to experience, process, organise, store, and retrieve information. It is useful in a variety of applications, including customer service, presentation skills, conflict resolution, and team-building.

Outcome

By the end of this interactive program, delegates will have:
- identified their preferred listening style
- developed an appreciation for other approaches that may be more effective in different situations
- developed more effective communication strategies for a variety of environments

Learning Methods

- professional on-line assessment tool
- small group interaction
- group exercises
- two-way feedback
- facilitator-led discussion
- 1:1 facilitator discussion

Who should attend:

- Individuals working in teams
- Those working in customer-facing roles
- Team leaders and supervisors who wish to gain a better understanding of their team members

Ideal Numbers:

6-14

Duration:

0.5 day with the option of 1:1 follow-up sessions with the course facilitator to check on progress after returning to the workplace

INCLUDING