MANAGING CONFLICT & ACTING ASSERTIVELY

Overview

This one-day workshop is designed to help participants manage conflict positively - avoiding it where appropriate, facing up to it when necessary and handling it in such a way as to create constructive and, if possible, win-win results.

Outcome

By the end of this interactive program, delegates will have:
- learnt to deal with conflicts they encounter at work
- had an opportunity to explore strategies for dealing with difficult working relationships and ‘awkward’ colleagues
- investigated why and where conflict arises

Learning Methods

- An interactive workshop with facilitated discussions on live issues
- Use of theory and concrete examples
- Practical activities with coaching and feedback from the facilitator and other delegates

Who should attend:

- Managers, professionals and staff at all levels who need to deal with conflict and behave assertively at work

Ideal Numbers:

6-12

Duration:

1 day with the option of 1:1 follow-up sessions with the course facilitator to check on progress after returning to the workplace

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